Our Privacy Policy

This privacy policy is for this website including those stated in Our Websites in this policy and served by Penny Profits and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The privacy policy collectively refers to the websites listed below:

• pennyprofits.uk
• pennyprofits.co.uk
• pennyprofits.store
• p-p.cloud

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

This website uses cookies to better the user’s experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer/device.

If you decline, the website continues to work without analytics cookies.

With your permission, we use Matomo and Google Analytics to understand how people use the website and to help us improve it. These services only start after you select ‘Accept optional cookies’. Google provides Google Analytics and applies its own privacy terms. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

You can change your choice at any time using ‘Cookie settings’ in the footer. If you withdraw consent, analytics will be turned off and the related cookies will be removed.

The map on our home page is provided by OpenStreetMap and loads when you visit the page.

To display the map, OpenStreetMap receives standard connection details, including your IP address, browser information, the time of your request and the Penny Profits page requesting the map.

The map shows our shop and does not ask for your device’s location.

You can read the OpenStreetMap Foundation privacy policy.

Like most websites, we keep limited records such as your IP address, the page requested, the time, browser information and security events. We use these records to run the website reliably and protect it from misuse. Only authorised administrators can access these records, and they are kept only for as long as needed to operate and protect the website.

We will publish the updated notice before any of those services collect customer information.

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested or voluntarily at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. There is no contact form, so you will not be asked to enter personal information on the website.

This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties without your permission.

We only process your data where necessary and only collect such data which is necessary. We have listed below our reasons for obtaining your personal information.

• Sales Data and Account Types

  Your order history with us helps us improve our business and also improve the products and services offered to you. Account types determine our individual understanding with you.

  If you are a business or a charity, you may have certain prices tailored to you. Likewise, if you are an individual, certain special offers may only apply to your account type.

• Names, Usernames and Nicknames

  We require your name in order to respectfully communicate with you and process any sales orders. We will only use a nickname if you have provided it and have advised us to do so.

  We create usernames for our known customers internally. Our internal usernames usually consist of your first name followed by an incremental number. If you tell us to use your nickname, we may convert your internal username to your preferred nickname.

• Email Address

  We will use your email address to communicate with you about our products and services as mentioned in the Email Newsletter section. If you order with us through our website, or contact us through our website, your email address will be saved and used to communicate back to you only.

  Our emails including any emails coming in to us, are always hosted on secure servers.

• Telephone and Mobile Number

  Your contact number will only be used if you tell us to. We will only ever contact you when we are responding to your enquiry.

  If you have provided your contact number, we may share it with the relevant courier if we need to deliver your products.

• Date of Birth

  As we sell bladed articles in the form of kitchen knives, we are legally required to ensure you are above 18. We may also use your date of birth to provide tailored discounts. Tailored discounts could include special offers for senior citizens or students.

  You don't need to tell us your date of birth unless you buy an age-resitricted product such as a kitchen knife.

• Address

  We only require your address to deliver products to you.

  We may use your town/city in our targeted marketing to tailor discounts and sales towards certain regions.

• Passwords

  We do not see or have access to your passwords. Your password will only be used by you if you create an account on our shopping website.

  We can reset passwords manually by triggering automated reset software mechanisms but we can still never see your password.

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies/people outside of the company that operates this website.

Under the Data Protection Act 1998 and the GDPR 2018 you may request a copy of personal information held about you by this website's email newsletter program. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no means a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated subscription reversal system is unavailable clear instructions on how to unsubscribe will be detailed instead.

We will keep your personal information for the purposes set out in this privacy policy and in accordance with relevant legislation. Your order history will remain in your account for as long as you have an active account with us.

We will retain all sales data for a period of six years for legal tax purposes. After six years we will automatically anonymise your data.

For any general or product enquiries where we may need to obtain your contact number or email address in order to action your requests, we will not keep such information for any longer than twelve months after the initial enquiry.

Under data protection law, you have rights including:

• Your Right of Access

  You have the right to ask us for copies of your personal information.

  We would provide you with a summarized format of the data we hold for you unless you request specific details.

• Your Right to Rectification

  You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  For non-sales related data, a verbal instruction would be sufficient.

• Your Right to Erasure

  You have the right to ask us to erase your personal information in certain circumstances.

  In order to prevent fraudulent requests, we would need this in writing from you. We may also need to confirm your identity to handle such requests.

• Your Right to Restriction of Processing

  You have the right to ask us to restrict the processing of your information in certain circumstances.

  We would require clear instructions from you in order to restrict processing your data.

• Your Right to Object to Processing

  You have the the right to object to the processing of your personal data in certain circumstances.

  We will hold any existing understandings or sales orders upon receiving your objection until we have agreed and re-established our agreement with you.

• Your Right to Data Portability

  You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

  For time-critical and urgent enquiries, your verbal request would suffice, providing the reuest is coming directly from you and not the person/organisation to who the details are to be shared with.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

We do not transfer or process any of your information internationally.

Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

This website does not contain any sponsored links or adverts. Any adverts displayed on this website will only relate to our own products and services.

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone, email or private messaging.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example link which will direct you to www.pennyprofits.co.uk : http://bit.ly/1prXBXR).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

All links are listed in no relevant order.

• Data Protection Act 1998
• EU General Data Protection Regulation 2018
• Privacy and Electronic Communications Regulations 2003
• Twitter Privacy Policy
• Facebook Privacy Policy
• Google Privacy Policy
• Pinterest Privacy Policy
• Foursquare Privacy Policy
• Instagram Privacy Policy

v2.0 February 2019